Most recent Lenskart reviews:
My order ref no. is [private info removed] and was promised and ensured thrice that it will be delivered by 21st Oct or before. However on following up with them today it was informed that the material is not ready due to Diwali and other holidays, as if these holidays were unplanned. Stores do not divulge the info about Sr Managers or escalation matrix to whom the issue can be raised. Totally non committal company. Check before you pay.
I think they have the best customer service in the town.
Kindly correct my glasses which is out of shape till now ! the delivery can be taken with more care !!
Great place for spects
Precise n fit to our needs in all ways. Tuned to perfection.
Its new experience than traditional way.
Its quality and accuracy of glass is best. Frames are also convinient. Other shop charges three times higher than lanscart
The best place to get prescription glasses and lenses. You get amazing offers and also the choice of frames is incredible with a wide range of options at reasonable prices. The offline stores are incredible. They let you try as many frames and you want and you can choose whatever you like.
I got fashionable specs within my budget that too with awesome lens.
Worst Experience. Full Headache
Hi, This is regarding worst service ever experience i got through #lenskart I ordered two frames from @lenskart Store , Viviana Mall Mumbai on 8th Oct 2017. I paid full amount and due to unavailability of particular frame they guy from the store told me that it can be shipped to any address, as i said i will be in Rajasthan for a week during Diwali. I was promised to deliver within 10 Days. even the bill says estimated delivery by 20th Oct 2017. but till today I did not received anything and i got last update on 13th Oct 2017 that my product has been dispatched. But since then there is no update nothing. I am calling Viviana Store , Lensekart Customer Care , Courier Tracking IS , But no one knows where is my Product and still they are not assuring to get it delivered. Still they say sorry we don't have any information about courier and we have already dispatched your order. So is it my responsibility to follow up with courier or yours? Still you guys are saying we will raise complaint but not saying that where is my product? and after all this you are asking me to raise a refund and then want me to follow back again for my money? And still you guys are not giving any update or ready to accept this. In case you can not deliver product on time then atleast I should have given update for the same from your end first not that i am following up and calling you again and again. and ruining my festival time and holidays. #worst product quality #worst service #worst customer relation. I strongly recommend just avoid purchasing from lenskart. Order ID- [private info removed]. Dear lenskart stop fooling customers. Do follow #ethical business or stop business. #frsutrated customer
Good service and price
Frame collections are great. Customer service is good.
Very Bad experience, will never recomend
I have taken a spec for my mother, after much wait when we receive the glass,
Great collection and hassle free exchange policy
Great collection and hassle free exchange policy
All my focal glasses from lenskart and I am damn happy
I had once booked for eye checkup 1 year prior but the experience was not good as they officials was continuously postponing the appointment for almost 3 - 4 times. But this time I again gave it a try but in compare to the past experience this time the ophthalmologist was on time and the purchase was also assisted by him. In all nice experience.
Call center Excecutive response was good..
But pretty disappointed with the service..
propmt delivery and excellent quality at a reasonable price
Thank you team LensKart
Waste.... Of... Money....
Long time delivery and... Its gone also..
Very good product for use.
Product are so less in weight as shown and quality also excellent...
i was expecting it to be considerate enough...but trust me i am not at all happy with the services
overall its a nice experience of purchasing
very bad service and cheap products
very bad service no hear customer voice, cheap products
The service offered by the your personal has been excellent
The lenskart home visit personal has been very thorough in explaining about the services, was very cordial and patient to answer all our queries. It was a great experience. We were not happy with the frame delivered, the lenskart people came personally to verify the issue and gave us recommendations. Overall a very good experience and we are sure to continue to with Lenskart going forward.
Execllent customer support. Very much satisfied with eye test part at malakpet store with ms.yamini. Her way of explaining was clearly understandable .worth of coming
everything is right. eyeglass also perfect but the frame in the image looks nice but in real its small and different .
Left side glass not fitted well..
Firrst left side glass not fitted well and also i didn't get cashback of paytm from new signup by refer and earn...
The Quality of lens was good and your great in fitting and placing eye sight correctly into the lens.I like your services,i will continue my relationship with lenskart.
Great sales .. average aftersales..
Sales pitch was great.. but the after sales was really average.. the packaging sent was in a poorly made box.. pricing on rayban box was different than what was shown online. Even the package dint had complete enclosures pouch was missing. While the return mentioned a list which was not in actual.. also the delivery was too late. Anyways this was for someone who would order and forget that they had ordered anything.
Need more collection of frames
Service was good. My frame got delivered, but it does not seem to be straight. It's somewhat cross
Shop online for Sunglasses, Eyeglasses and Contact Lenses for men & women at best prices. ✓FREE shipping ✓Cash on Delivery ✓14 Days Return.
How does the Lenskart first frame free promotion work?
It’s very simple! All you need to do is log onto our website lenskart.com. Choose a perfect frame for you from over 500 choices available in the 'First Frame Free' category. Choose a lens package and pay for the lenses. The frame is free!
Where do I find the latest Lenskart offers?
On the homepage of lenskart.com we have placed the 'Offers' tab right on top so you won’t miss it among the other tabs. Alternatively, you can sign up for our newsletter online to be informed immediately once new Lenskart offers are available. We don't want you to miss out on any of our latest products and exciting offers!
How do I best contact the Lenskart customer care?
We have a 24/7 Customer Support team working with us so we can address and resolve any queries or concerns you have regarding the service. All you need to do is go to the Customer Support Icon placed on the very top right hand side on the homepage and you are able describe your concern to us. We make sure that we get back to as soon as possible and resolve those concerns for you right away. Alternatively you can simply email your queries to email@example.com.
Can I buy prescription sunglasses or power sunglasses at lenskart?
Yes, you can! At Lenskart, we provide 200+ different styles and shapes of prescription sunglasses to choose from. Just the way you order your eyeglasses, you choose your sunglass frame first and then select your lens prescription accordingly. We will take care of the rest!
I have a complaint, how do I reach out to Lenskart?
For any complaints or concerns you have regarding the service you are more than welcome to get in touch with our customer support team through the website. Alternatively, please feel free to contact us at firstname.lastname@example.org and. We will make sure you get the help and solution that you are looking for.
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