Gravity Fashion Reviews

Ordered clothing end of April for wedding end of June. I had received no update on shipping information or production by the end of May so I contacted the company through their website asking for information about my order. I never received a response. My purchase arrived only on the day before I had to travel to the wedding. Upon opening the kurta was very thin material, and the pants were even worse--nearly see-through white that I could not even conceive of wearing. I was fortunate that I placed an order with a different company at the end of May that was sent promptly (also from India) and of a much higher quality. I also had shoes included in my order that I never received.

I ordered few suits, stitching was very good apart from couple of issues. Suresh helped me rectify these issues quickly. Quality of dresses was very good and designs are as per images on the website.

I ordered my custom made lehenga choli 2 months ago. It was expensive buy but these guys were true to their promises. Kept me in look from beginning and modified designs as I suggested. Never had such a great experience buying dresses from other websites. Keep it up!

Order was placed, money paid. Had to follow up 10 times. Got varied response after many follow ups like order shipped , not shipped etc. finally I had to cancel the order and select another one ( just not to lose money what I paid). Worst experience. I suggest you guys learn how to deal online sale before proceeding further. Sorry I am not rude but want you guys to get the message

Late delivery, could not wear in the function I wanted

I had never heard of gravity fashion so was a bit hesitant to order. But was very pleased with my purchase. The dresses are similar to other online ones available. But prices were much better and the quality of stitching was very good. Customer service was great and responsive quickly when I emailed a question. Would definitely order from again. - Customer from USA.

The merchandise is great quality, however The customer service appeared very good at first but declined over time, I was promised a certain delivery date, it was important for me to meet a certain deadline for dance team performances, customer service was aware of this and communicated well about the promised delivery date & progress of my order, however the delivery date got changed & pushed out 3 times which went beyond what was promised, they could have still met my deadline if they had done special shipping/overnight which should have been done since they were at fault, but it took 30 days to receive my order which was past my deadline and caused a serious inconvenience requiring me to purchase a new set of tops for my dance team so they had something to wear for their performances. This was a special Event & special occasion for a one-time dance team that only happens once a year, so now I cant use the tops because they came after my event. Rather then send them back, because they state they only do a partial refund, I am keeping them for next year hoping for the same sizes, that will be an obvious dilemma not knowing if I will have the same dancers for next year, and may have to do my own alterations. While the quality of merchandise is to be acknowledged, The communications started out thorough but as time passed and promised dates weren't met, the communications declined and no resolve offered to remedy the dilemma which created a major inconvenience. So I am very disappointed in the service. Also, somehow my Credit Card number was leaked out since this was an international purchase (Company is in India & I am in United States), because shortly after receiving my order someone used my card number to make 2 purchases in the london area, so it appears the purchase system is not secure.

After placed order they even delived our product on time. Product quality are great too.

Delivered on time - no major issues. kameez was of similar design but not exactly like the picture provided - but I am not bothered - still looks nice.

From the outset, I was assigned a personal attendant. Communication was very good and responses were immediate and very helpful. The product was impressive quality and I would definitely use them again. Shame fitting was not perfect.

Elegant outfits at affordable prices. Highly recommend to friends and fmly. Priyanka(USA)

I ordered my outfits end of December 2017 given that Gravity fashion guarantees fast delivery. Its been nearly three months and i have yet to receive my package. Package which i ordered so i would be able to attend a weeding in March. I sent multiple open tickets inuring about my package trying to find out estimated delivery date and no response. I sent out multiple emails inquiring yet no response. I had my Aunt place a call to India to their shop end of February inuring about the package and was told "during quality check they found that the lehenga was damaged and they had to sent it back for replacement to their manufactures and it will be dispatch the week after". Here i am still waiting for my lehenga, contacted Suresh again via Facebook and was given same unacceptable excuse about defect in Lehenga and that it will be dispatched next week. So with terrible customer service i have encountered i am still WITHOUT my Lehenga for my cousins weeding this weekend. I will never buy from Gravity Fashion again and will make sure that everyone i will know will know not to buy it from this vendor ever again.

Everything

Speedy service

Kurtas which I ordered looks as advertised.Good job done