Most recent Gravity Fashion reviews:
Exactly as described, fast shipping, very happy
I had never heard of gravity fashion so was a bit hesitant to order. But was very pleased with my purchase. The dresses are similar to other online ones available. But prices were much better and the quality of stitching was very good. Customer service was great and responsive quickly when I emailed a question. Would definitely order from again. - Customer from USA.
Quality Merchandise but questionable service
The merchandise is great quality, however The customer service appeared very good at first but declined over time, I was promised a certain delivery date, it was important for me to meet a certain deadline for dance team performances, customer service was aware of this and communicated well about the promised delivery date & progress of my order, however the delivery date got changed & pushed out 3 times which went beyond what was promised, they could have still met my deadline if they had done special shipping/overnight which should have been done since they were at fault, but it took 30 days to receive my order which was past my deadline and caused a serious inconvenience requiring me to purchase a new set of tops for my dance team so they had something to wear for their performances. This was a special Event & special occasion for a one-time dance team that only happens once a year, so now I cant use the tops because they came after my event. Rather then send them back, because they state they only do a partial refund, I am keeping them for next year hoping for the same sizes, that will be an obvious dilemma not knowing if I will have the same dancers for next year, and may have to do my own alterations. While the quality of merchandise is to be acknowledged, The communications started out thorough but as time passed and promised dates weren't met, the communications declined and no resolve offered to remedy the dilemma which created a major inconvenience. So I am very disappointed in the service. Also, somehow my Credit Card number was leaked out since this was an international purchase (Company is in India & I am in United States), because shortly after receiving my order someone used my card number to make 2 purchases in the london area, so it appears the purchase system is not secure.
Great quality of product
After placed order they even delived our product on time. Product quality are great too.
I am very satisfied
Delivered on time - no major issues. kameez was of similar design but not exactly like the picture provided - but I am not bothered - still looks nice.
Very good company who really seem to care
From the outset, I was assigned a personal attendant. Communication was very good and responses were immediate and very helpful. The product was impressive quality and I would definitely use them again. Shame fitting was not perfect.
Elegant outfits !!
Elegant outfits at affordable prices. Highly recommend to friends and fmly. Priyanka(USA)
Terrible customer service
I ordered my outfits end of December 2017 given that Gravity fashion guarantees fast delivery. Its been nearly three months and i have yet to receive my package. Package which i ordered so i would be able to attend a weeding in March. I sent multiple open tickets inuring about my package trying to find out estimated delivery date and no response. I sent out multiple emails inquiring yet no response. I had my Aunt place a call to India to their shop end of February inuring about the package and was told "during quality check they found that the lehenga was damaged and they had to sent it back for replacement to their manufactures and it will be dispatch the week after". Here i am still waiting for my lehenga, contacted Suresh again via Facebook and was given same unacceptable excuse about defect in Lehenga and that it will be dispatched next week. So with terrible customer service i have encountered i am still WITHOUT my Lehenga for my cousins weeding this weekend. I will never buy from Gravity Fashion again and will make sure that everyone i will know will know not to buy it from this vendor ever again.
Kurtas which I ordered looks as advertised.Good job done
This is my second time wearing Gravity Fashion products. Never fails to impress me.Amazing design, careful artwork that gives you a ramp'ready look! Keep it up.
Great company and good service delivered.
The service was prompt
Very good services & best product quality
Excellent customer service and fast delivery. Specially thanks to Hiren Patel who made my day very special with my awesome Anarkali Suit.
Good service and products
I ordered 2 Sherwani and all turned out to be great fitting. Quality and fabric is excellent. 1 Sherwani was custom made, their design team sent me samples and keep me in loop by sending images of work in progress. Suresh was always polite and happy to guide me when I had any doubts about quality and deadlines. I am highly satisfied.
About Gravity Fashion
Hi, My name is Sunil Kapoor co-founder of Gravity Fashion. We trust that customer trust us, they purchase goods from us without physically seeing it. And we honor their trust. We respect our customers and their expectations, we do our best to meet our commitments because so many reviews can not go wrong. If you are looking for trustworthy Indian seller to purchase Indian clothing or you want custom made dress for bride, groom or entire family, you can trust on us. Read detailed reviews from: Teash has written about her multiple orders, Aneri, Sadik, Henal, Shahnaz, Hardeep, sorodjenie, Kamal, Anjanie and so many other customers. Non of our reviews are edited or influenced. We do not offer incentive or offers to leave reviews. Our customers leave feedback and reviews as they like and it is un-edited because we believe in transparency and honesty. We understand we made mistakes, we stitched outfits wrongly, we might have not been able to deliver your expectations, but our customers are so wonderful people they tell us and give us an opportunity to improve. We are so blessed that we are enjoying our journey into online fashion just because of our customers who trust us so much. Indian fashion industry specially online selling is not developed yet. Dress sellers do not understand customer expectations, they dont know about customer service and support, they dont know english, they dont know how to communicate, they are not transparent. This is not only with fashion but entire eCommerce industry of India. When they get order of a a saree or punjabi suit or a sherwani or bridal lengha, they get money in advance, but they do not understand how much trust it is required for a customer to believe in you that without seeing physical goods, without calling you or in many cases without getting response from you they pay you. Therefore Gravity Fashion want to set an example to all these Indian Sellers about ethics in Online Selling. Our message to our competitors is: be transparent, be honest, put yourself in customer's shoe and finally be honest with yourself. I believe one day soon Indian Online Sellers will be well ahead in competition, they will understand ethics and provide great customer support, services and products as they used to think about a guest, ATITHI DEVO BHAVA (Guest is god). Indian Philosophy says treat your guest like a god, offer what you can, expect nothing. Be honest and to be yourself to the god. Because they do not visit you frequently. And there are more than millions of gods, how many you can have an honor to serve :) For us at Gravity Fashion each customer is like ATITHI (Guest), we love all (gravity nature), and dont love few (human nature) as you can understand ;) We trust you, we believe you and we want you to believe in us too. Thank you so much for reading such a long profile, I appreciate it. You can reach me at firstname.lastname@example.org for any assistance you need. Have a wonderful life Sunil Kapoor Gravity Fashion
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