Most recent Gravity Fashion reviews:
No updates or return messages, material too thin.
Ordered clothing end of April for wedding end of June. I had received no update on shipping information or production by the end of May so I contacted the company through their website asking for information about my order. I never received a response. My purchase arrived only on the day before I had to travel to the wedding. Upon opening the kurta was very thin material, and the pants were even worse--nearly see-through white that I could not even conceive of wearing. I was fortunate that I placed an order with a different company at the end of May that was sent promptly (also from India) and of a much higher quality. I also had shoes included in my order that I never received.
Beautiful dresses & good company
I ordered few suits, stitching was very good apart from couple of issues. Suresh helped me rectify these issues quickly. Quality of dresses was very good and designs are as per images on the website.
My lehenga was awesome
I ordered my custom made lehenga choli 2 months ago. It was expensive buy but these guys were true to their promises. Kept me in look from beginning and modified designs as I suggested. Never had such a great experience buying dresses from other websites. Keep it up!
Please focus on customer service
Order was placed, money paid. Had to follow up 10 times. Got varied response after many follow ups like order shipped , not shipped etc. finally I had to cancel the order and select another one ( just not to lose money what I paid). Worst experience. I suggest you guys learn how to deal online sale before proceeding further. Sorry I am not rude but want you guys to get the message
Product Illustration and actual product does not match in fabric
Late delivery, could not wear in the function I wanted
Exactly as described, fast shipping, very happy
I had never heard of gravity fashion so was a bit hesitant to order. But was very pleased with my purchase. The dresses are similar to other online ones available. But prices were much better and the quality of stitching was very good. Customer service was great and responsive quickly when I emailed a question. Would definitely order from again. - Customer from USA.
Quality Merchandise but questionable service
The merchandise is great quality, however The customer service appeared very good at first but declined over time, I was promised a certain delivery date, it was important for me to meet a certain deadline for dance team performances, customer service was aware of this and communicated well about the promised delivery date & progress of my order, however the delivery date got changed & pushed out 3 times which went beyond what was promised, they could have still met my deadline if they had done special shipping/overnight which should have been done since they were at fault, but it took 30 days to receive my order which was past my deadline and caused a serious inconvenience requiring me to purchase a new set of tops for my dance team so they had something to wear for their performances. This was a special Event & special occasion for a one-time dance team that only happens once a year, so now I cant use the tops because they came after my event. Rather then send them back, because they state they only do a partial refund, I am keeping them for next year hoping for the same sizes, that will be an obvious dilemma not knowing if I will have the same dancers for next year, and may have to do my own alterations. While the quality of merchandise is to be acknowledged, The communications started out thorough but as time passed and promised dates weren't met, the communications declined and no resolve offered to remedy the dilemma which created a major inconvenience. So I am very disappointed in the service. Also, somehow my Credit Card number was leaked out since this was an international purchase (Company is in India & I am in United States), because shortly after receiving my order someone used my card number to make 2 purchases in the london area, so it appears the purchase system is not secure.
Great quality of product
After placed order they even delived our product on time. Product quality are great too.
I am very satisfied
Delivered on time - no major issues. kameez was of similar design but not exactly like the picture provided - but I am not bothered - still looks nice.
Very good company who really seem to care
From the outset, I was assigned a personal attendant. Communication was very good and responses were immediate and very helpful. The product was impressive quality and I would definitely use them again. Shame fitting was not perfect.
Elegant outfits !!
Elegant outfits at affordable prices. Highly recommend to friends and fmly. Priyanka(USA)
Terrible customer service
I ordered my outfits end of December 2017 given that Gravity fashion guarantees fast delivery. Its been nearly three months and i have yet to receive my package. Package which i ordered so i would be able to attend a weeding in March. I sent multiple open tickets inuring about my package trying to find out estimated delivery date and no response. I sent out multiple emails inquiring yet no response. I had my Aunt place a call to India to their shop end of February inuring about the package and was told "during quality check they found that the lehenga was damaged and they had to sent it back for replacement to their manufactures and it will be dispatch the week after". Here i am still waiting for my lehenga, contacted Suresh again via Facebook and was given same unacceptable excuse about defect in Lehenga and that it will be dispatched next week. So with terrible customer service i have encountered i am still WITHOUT my Lehenga for my cousins weeding this weekend. I will never buy from Gravity Fashion again and will make sure that everyone i will know will know not to buy it from this vendor ever again.
About Gravity Fashion
Hi, My name is Sunil Kapoor co-founder of Gravity Fashion. We trust that customer trust us, they purchase goods from us without physically seeing it. And we honor their trust. We respect our customers and their expectations, we do our best to meet our commitments because so many reviews can not go wrong. If you are looking for trustworthy Indian seller to purchase Indian clothing or you want custom made dress for bride, groom or entire family, you can trust on us. Read detailed reviews from: Teash has written about her multiple orders, Aneri, Sadik, Henal, Shahnaz, Hardeep, sorodjenie, Kamal, Anjanie and so many other customers. Non of our reviews are edited or influenced. We do not offer incentive or offers to leave reviews. Our customers leave feedback and reviews as they like and it is un-edited because we believe in transparency and honesty. We understand we made mistakes, we stitched outfits wrongly, we might have not been able to deliver your expectations, but our customers are so wonderful people they tell us and give us an opportunity to improve. We are so blessed that we are enjoying our journey into online fashion just because of our customers who trust us so much. Indian fashion industry specially online selling is not developed yet. Dress sellers do not understand customer expectations, they dont know about customer service and support, they dont know english, they dont know how to communicate, they are not transparent. This is not only with fashion but entire eCommerce industry of India. When they get order of a a saree or punjabi suit or a sherwani or bridal lengha, they get money in advance, but they do not understand how much trust it is required for a customer to believe in you that without seeing physical goods, without calling you or in many cases without getting response from you they pay you. Therefore Gravity Fashion want to set an example to all these Indian Sellers about ethics in Online Selling. Our message to our competitors is: be transparent, be honest, put yourself in customer's shoe and finally be honest with yourself. I believe one day soon Indian Online Sellers will be well ahead in competition, they will understand ethics and provide great customer support, services and products as they used to think about a guest, ATITHI DEVO BHAVA (Guest is god). Indian Philosophy says treat your guest like a god, offer what you can, expect nothing. Be honest and to be yourself to the god. Because they do not visit you frequently. And there are more than millions of gods, how many you can have an honor to serve :) For us at Gravity Fashion each customer is like ATITHI (Guest), we love all (gravity nature), and dont love few (human nature) as you can understand ;) We trust you, we believe you and we want you to believe in us too. Thank you so much for reading such a long profile, I appreciate it. You can reach me at email@example.com for any assistance you need. Have a wonderful life Sunil Kapoor Gravity Fashion
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