Most recent Ferns N Petals reviews:
So much great experience sending gift to loved one
Great delivery timings,good quality flowers and yummy cake
They cheat you !!! Beware
I ordered a cake from here and what i received was a cake from a local brand and an additional delivery charge of 300/- . When called their customer care , she was rude and not helpful at all.My Order no #6138473 and I tried contacting the customer care but they are so stupid that cannot resolve simple issues ! So disappointed
Timely delivery and professional service!!
Excellent service and professional staff, together delivering wonderful experience. Spreading smiles all through!!keep up the good work!!
Failed delivery and lame excuses for that!
Ordered a birthday gift for my friend in bangalore. Their site mentioned it would be delivered "by" 5th July which was her birthday. However no traces of the gift. And the tracking they gave was useless . Finally late night i contact them.And the explanation they give is since the Delivery is done by their partner courier service they can't guarantee delivery on time !And with the new tracking, I found that the package was in Delhi on 5th July, the day they assured that it would be delivered in Banglore! If that's so, why do they let us choose a delivery date?! The whole point we choose these online gift portals is that a gift is delivered on birthday or other special days. If they can't assure that, they shouldnt be putting it down and cheating people! Its a birthday gift, not a belated birthday gift!
Worst Customer care
I am very sorry to inform that my experience with Fernsnpetals has been terrible. Fernsnpetals has spoiled the surprise element as well as did something which was highly unacceptable both morally and ethically. Order no. 599100601 was executed in highly irresponsible manner in which the order was not delivered on prerequisite time, as well as the surprise element was ruined by giving the call to recipient at 9 am, ribbon was not present on the flowers as shown on the website, delivered at 9:25am whereas wrong status was updated on website. Moreover the cake which was delivered was not selected by me and the person for whom I ordered the eggless cake was allergic to egg and got allergic reaction after eating the cake.
Horrible cream cake
The cream cake was not fresh and i have ordered 2 times now and both times the cake was way beyond par. ordee no 3720255 (dated 18/10/17) and order no 3988804 (dated 21/11/17)
I have planned my son’s birthday celebration party on 26th 2:30pm and ordered this cake well in advance and informed to deliver the cake on or before 2pm on 26th. I did not get the cake on time on top of that I have received the messages that my cake got delivered. Around 3pm someone (maybe vendor) called and informed that cake is getting delayed not sure when it will be delivered (Least bothered about my situation). I have been trying to call customer care multiple times and they keep me on hold to check with vendor and even they are not sure when it is going to be delivered. I have got the cake finally at 6pm by that time all my kid’s friends and guests left and our day completely ruined my Kid totally disappointed. Also the cake was pathetic and for the cost of Rs 5200 is not at all worth. This is worst experience I have ever been and are you guys really care about customer service? One more issue was after sending the payment link for around 5200 I have been informed that there is an discount of 300 which I have got after I have paid… what is the use of this? Seriously worst experience with you guys and more annoying part is the response you give for customer service. ...,.............. Order 5973960 Thanks for your reply my order number is above.
provided with freshest of flowers. My sister loved it
Love their service even from Australia , provided with freshest of flowers. My sister loved it
About Ferns N Petals
Ferns N Petals (FNP), the gifting giant, was established in 1994 and has been leading the industry for over two decades now. Being India’s largest flowers and gifts retailer, the company boasts of a chain of over 200 outlets across 85 cities. Vikaas Gutgutiya had a passion to make people smile and this lead him to open the first Ferns N Petals store in New Delhi. Since then, there has been no looking back and the growth has been phenomenal with gifts being delivered in more than 150 countries across the world. The Ferns N Petals Group comprises FNP Retail & Franchising, FNP E-commerce, FNP Weddings & Events- India and Dubai, FNP Gardens, Floral Touch, FNP Select, Wedding Design Hub, GiftsbyMeeta, The Flagship Store and FNP Dubai.
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