Most recent Thepromogroup reviews:
Great service and accounts managers
I wish all companies were like this. Dustin has been on the ball every step of the way. I am thrilled with the product & the thought that my little order was treated with such professionalism
This company and its staff are amazing! I sent an email to The Promo Group requesting a quote, 5 minutes later my phone rang, it was James from The Promo Group introducing himself to me...talk about response time! James was extremely helpful, polite, responded quickly to every email (and there a lot) and made me feel relaxed about delivery times. The customer service is incredible and delivery on time, if not a day sooner than expected! I will be placing more orders with The Promo Group, that's for sure :) Regards, Jenell.
From the first contact I made on the website, The Promo Group were efficient and quick to respond. Jessica was extremely helpful, responded quickly to my e-mails and made what may have been a tedious exercise, very pleasant. The customer service is incredible, delivery was quick and overall we are very satisfied with the product! We'll be back. All the best, Cooper College.
Their service was quick, efficient and friendly. The products are of a high quality. Looking forward to doing business with The PromoGroup again.
We received great service from The Promo Group, Avalon, in particular, was friendly, professional and very helpful!
This was the easiest and most helpful organisation. Avalon was quick to respond and assisted me with my request. The product was better than I expected. I would recommend them anyday!
Richard Marsh is amazing! Thank you Richard for your quick response to emails. Love working with you!
I have never dealt with a company that is as helpful and accommodating as the Promo Group. a pleasure to deal with!
Chayde Evans is a fantastic manager to deal with at The Promo Group! Always the best service, prompt responses, and always with a smile. :) #LoveIt
The customer service given by Avalon Watts was world! Definitely coming back !
Dustin was a champ in his dealing with us. The Promo Group was a joy to deal with as a whole. Always willing to assist and advise professionally. Will aways come back to you guys as I know I can always trust your service.
Thanks James for your great service, you went out of your way to assist us..always eager and willing to help even with unreasonable deadlines. Great quality products and our standards have been met. We look forward to this great service again.
Their service is fast and reliable, the products are also top quality.
Both Jessica and Charmaine went out of their way to assist me the best way they could, given the extremely short notice I gave them.
I don't believe such a tiny block will be big enough to express how great the team at The Promo Group have worked me. Hats off to Ansie; such a lovely lady and to Cameron ( Charlie 1 -haha)...Great team work, swift and fantabulous service. Most definitely would work with The Promo Group again. Quality of items received were the "Green eyed monsters " to all those who saw and wanted the goodies... Keep up the great services and fantastic rice attitudes, you guys will go to higher places :)
I worked with both Maurice and Ansie and I must say they were always on their toes and ready to assist. Everything was smooth, swift and excellent. They were so friendly to me and the smiley faces in their emails made me smile. Thank you
Service was quick, excellent and Kathleen went out of her way to help me with my order. Thanx a million! Karen du Plessis - Netball organizer
Wonderful working with Jessica. Keen to do business again in future. Regards, Ennik Estates
Great service, quick and efficient! exceeded our expectations.
Received awesome service from Cameron. He was quick and ready to help with any and everything. Really appreciate all your amazing work
Thanks to Maurice Rahman for the excellent and hustle free service. You have not only met my expectations but you exceeded. It is service like this that will make customers come back for more. Keep it up
Richard, thank you to you and your team for your amazing service, flexibility and walking the extra mile regarding our logo!! I haven't received this type of exceptional service in years!! You will definitely be hearing from us again! Thank again! Elrika Esterhuizen
Good service, quality products!
Thanks James for your great service, with your eagerness and constant updates, was a pleasure to purchase from The Promo Group. Keep up your enthusiasm, shows through on your pleaseantness and willingness to conclude a sale.
Received fast and excellent service from Cameron! Will definitely do business with them again.
Chayde Evans has been outstanding in her customer service. We are a fairly new client but Chayde has made it feel like we have been a client for many years! She responds to my emails quickly (which I love!) and is always polite and friendly in her emails. Thanks Chayde for your awesome service!
Good Morning Bryan and Bert Trust you all had a good week-end. Please allow me this opportunity to commend Chayde on outstanding, excellent customer services. I had a small job in with Chayde – 500 pens for branding. From the start this job was a pain in the @ss and of course also a rush job!!! Chayde kept her cool throughout the process. Delivery was planned for Friday before 16:00. But hence on Friday 17:30 still no delivery from the courier. Chayde kept in contact with me the whole time. It ended up with her bringing me the pens on Friday night in Pretoria. I collected from her at 21:30. I have never ever in my 9 years of being in branding/marketing I have experienced service like this. You need to look after her, staff like her is hard to find. Keep up the good work Chayde!!!!! Be assured of my ongoing support Kind Regards Suzette Jacobs Poetry Design
Richard was able to assist with 50 USB's in one day. They were delivered before the deadline and both The Promo Group and the courier company were awesome. Thanks Richard.
I would caution anyone to be careful when working with this company, an order that should have been simple & had a specific deadline which I was told they could meet, was not met, essentially making a[inappropriate content removed]out of me at a prominent business meeting this morning.... Knowing the grievance, the manager between our conversion yesterday & now & 11 am this morning tells me they have had other issues / problems to deal with essentially telling me that my problem has received ZERO attention despite my numerous phone calls to them over the past 3 days to prevent this exact situation from occurring. I therefore can not in good faith refer this company to complete such work for anyone. I am at a cross roads as to how to get them to pay attention to my situation & offer a resolve for it & they have left me with the impression that they feel they are not responsible for getting back to me & I am not a significant enough client for them to make an effort.....
I'm a satisfied customer and will definitely use The Promo Group again for our next campaign. Thank you very much.
James was very professional and accommodated the one or two changes I requested during the process of ordering the golf shirts. Product arrived early and as good or better than expected
There are only two words to describe exemplary service and professionalism of the highest order - "Richard Marsh". To the bosses at Promo Group, please note that Richard is a huge asset to your team and I might say that where I couldn't find a single company in CT to provide me with my requirement in a short space of time, Richard said "not a problem" and within a week I had leather folders of the highest quality with all the pens and notepads all with the correct logos embossed and engraved and printed. Richard's unwavering professionalism and commitment to getting the job done was absolutely awesome and I am pleased to say that this very happy client will definitely be back. Well done Richard and thank you!
I received friendly, speedy and very efficient service. The really nice parts was that the contact at Promo Group kept me in the loop and Cameron was constantly providing feedback. I am very satisfied with the products provided.
Dealing with The Promo Group is always such a pleasure. The turn around time is superb- they delivered my order a week before they initially said. Cameron and Ansie were outstanding in getting the order and art work finalized. I will definitely be using them again, such a treat to deal with such great service. By far the best company I have worked with. Please keep it up!
Amazing service, efficient and outstanding products. Special thanks to Chayde who handled the entire transaction very professionally and patiently.
Service was friendly, efficient, and helpful. The design work was perfect on the first go and the product delivered exceeded my expectations.
Amazing service, amazing end product!
Richard thank you for you and your teams professional way that our order has been attended to. And delivered before our deadline. I will definitely recommend you to friends and family. Best regards Rika Stapelberg
Wonderful service and fantastic range of items. Highly Recommended.
Thanks James for excellent customer service! I purchased 1 item with 10 emails later and it was never an issue for him. He made me feel like the level of service for 1 small item deserves the same level of service of a customer who bought R20 000 worth of stock! Keep up the good work.
I received excellent service from Kathleen at Thepromogroup. WOW! Thank you
Richard from the Promo Group is amazing. Richard kept me up to date and replies within seconds to emails. Thank you Richard, looking forward to ordering next products!
Received really great service from Richard. Very happy with the products received. Will definitely use again. Courier charges bit steep and would like an option for an online cart and online payment when purchasing in personal capacity.
Richard from the Promo Group has been an absolute HERO. We placed a small order of 25 branded items as customer gifts; the warehouse sent out the goods without performing proper quality control. The items was delivered with incorrect artwork. Richard, within 4-days, managed to have our order redone correctly and delivered in time to reach our clients. He kept me up to date and personally attended to the review of the first branded item, to ensure the rest that follows are up to standard. Well done Richard!
I would like to commend your company and your staff, specifically James Crartwright and Charmaine Darrell, who have been my points of contact over the past few week. They have accommodated me even in the smallest of changes and have been in constant contact with me in regards to our companies corporate gifts order. Which I know is not of a huge value, But that in itself shows me that your company and personnel treat clients as clients not as a pay check. I really look forward to doing business with your company again next year and I will be recommending you to my friends and clients.
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The Promo Group team is the answer to all your Corporate Gifts needs. The Promo Group uses years of experience in teamwork and knowledge about the industry to provide you with the best possible service you won’t find anywhere else. With a massive selection of suppliers worldwide and local, we ensure that you will find exactly what you’re looking for. The Promo Group team will go out of their way to make your experience as hassle free as possible.
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