Have been shopping at Zalora from day 1. Like any other sites, they too have their moments of screwups. Rarely, but they do. What's important is service recovery. And zalora does that best. Best prices, wide range of clothes and items, Tempting discount codes. Really just a great online site to shop at and browse through even if you're not intending to buy yet. FANTASTIC Customer Service. Two thumbs up.
What is mediation?
This customer had experienced an issue and asked Zalora.sg for help via the TrustedCompany mediation
Zalora.sg has reached out to solve this customer's problem