Most recent Royal Selangor reviews:
Nice and elegant design especially the mini keris. The landmark plate is suitable for gifts and souvenirs for foreign countries. Delivery is very fast and reliable. Although the system was offline but the customer services emails was very helpful and no delay in my purchase at all. Great job. Well done.
"Big company but still close to individuals"
I like the company not for the really good job they do (its like art) but also when you have to communicate with them, they are really close to you, human and not like other big companies which treat you like just a number. This company still have this proximity that I like
"Excellent service provided."
Always provide consistent excellent customer service.
Engraving is so disappointing. Letters are so small and I've paid for staining but could only see my engravings on the frame photo..
Delivery instructions a bit confusing, but product arrived in excellent condition. I really wanted to purchase a Zoom racing car trinket box but could not find where to make the purchase even though I tried all the outlets I could find. Initially the delivery date was set at Tuesday and I arranged my schedule to accommodate the delivery but then I was advised it had been changed to Monday and activated the option for the day to remain on Tuesday but I happened to be home on Monday when it actually arrived!! Otherwise I am delighted with the purchase I finally made though so disappointed I could not purchase the racing car for my new great grandson.
"Reliable and responsive"
The online web purchase experience was effortless and intuitive. Ease of use if very important for busy executives so I'm happy to have completed the purchase with ease.
Email them on the engraving and they get back within a day. Fast delivery, goods was received 3days later.
I had a special request for a wedding gift for a good friend. Via email, Royal Selangor responded promptly to my query. Compliments to them for their fast e-mail replies, professional customer service shown and efficient handling of the order.
Prompt replies were given on my questions and detailed explanation was given to me when i wish to engrave some wordings.
"Great Service and package arrive as per request"
This is my first order online from Royal Selangor. Did not have any difficulty in choosing a gift. All price is reasonable. What's great is that they do engraving as well and it is quite fast. The wrapping is superb also.
"Product ok packaging way too much"
Do not need a box ten times bigger than the product
"Nice product and excellent customer service"
Sean, from your e-commerce department, has been very helpful throughout the ordering process. He dealt with issues almost instantly. Thanks for the great product and service. Will definitely return for purchases again.
"Fuss-free, Quick, Customisable & Accurate reccomendations"
Keep up the good work. I keep coming back to buy more gifts for my guests.
"Very efficient, website good, delivery impressive"
Website was easy to use and the delivery was exceptionally good. Time from order to delivery was impressive as was the service.
"Excellent product, easy ordering website and fast delivery."
Very happy repeat customer. many thanks.
"Great product, prompt shipping = satisfied customer!"
I had bought a butterfly pendant from the Royal Selangor online store, as it was not available in my local store. The online website was easy to navigate and user friendly, making the purchase a breeze. Following my online purchase, processing was done promptly and I received the item within 2 working days, nicely gift wrapped and packed safely for shipping. Great work Royal Selangor!
This is the second time I have purchased christening gifts from Royal Selangar. I needed a bit of help this time to place the order. I was delighted with the help and advice I received and the gifts arrived on time. An excellent product and service as always.
"Excellent service and product"
Considering the vast distance it had to travel I was amazed at the speed of delivery, it even arrived a day early! The quality and detail of the figure is fantastic and I am very happy with it!
"Excellent and Understanding Staff"
As we give such memorabilia for Hashes who achieved great heights. I always pick Royal Selangore Pewter. They understand customer needs and full fill their satisfaction and expectations. Keep it up. Please look after Mark Voon. One of the BEST Customer Services Representatives
"Fast delivery but not gift wrapped as advertised"
Fast delivery and beautiful product. Selected free gift wrapping option but the item came with just a blue ribbon tied around the normal product box and definitely NOT wrapped in any paper. The gift wrap paper promised on the website was definitely not used.
Fab arrived in uk 3 days after purchase fully tackable which I loved - only delay was when it hit Uk ? Typical really nice item highly recommend thank you for such a great shopping experience
"Excellent quality and service."
I was extremely happy about the limited edition Star Wars figurine I bought. It was beautifully presented and packaged and came with a certificate of authenticity. It was a gift for someone very special to me and they felt very special to receive it. It arrived a little later than the guide on the website said so it missed the occasion that I bought it for. However, all was ok once it arrived.
"I was so pleased with the quality of the gift I purchased."
I have purchased items before and the quality is always wonderful.
"excellent timeframe for delivery and easy to use website."
website is easy to use and i found what I was looking for. I really appreciated to quick turnaround on my order. Only comment of a negative nature is that I received a message indicating the order form may not be protected and secure.
Fantastic service in a very prompt manner
"Great Customer Service"
Your rep follow up through the process to ensure the items shipped were received by me in the United States during Winter Holiday season. Much appreciated.
I was having trouble making my order online, so I contacted customer service and Mark Voon provided excellent assistance to help make order and get it engraved and shipped to the UAE in two days, in time for my godson's 1st birthday.
"Good quality and Efficient service"
Products are as described and as per photos in website, very well packed and delivered in excellent condition. Customer service is up to par as well.
"Easy, and speedy."
Ordered and received in a couple of days. No problems.
"The service I received was amazing."
I placed the order on 03/01/2017 and to my amazement the order was delivered approximately 3 days later. I was expecting the order to take at least two (2) weeks. Delighted with the service and would recommend your company very highly.
"Veritable that speaks volumes."
Love every crafted design with details.
Offers variety of elegant and exclusive merchandise. The online transaction also easy and simple.
Every time I have ordered the Star Wars figures, I have had wonderful service from speaking via email to Sean Kwan (who is brilliant) to ordering, payment and delivery. How you can order a figure over Christmas and receive it 3 days later is unbelievable and all the way from Malaysia!!
"Excellent craftsmanship delivered with ease!!!"
I saw the Star Wars products in person but ended up purchasing one as gift online and the recipient was ecstatic about the quality of the product. Purchasing and delivering was amazingly easy and fast!
"quick response to email query"
quick response to email query. products not in stock should be displayed as not in stock on website. some compensation (eg. waiver of delivery fee) for late delivery would have been perfect.
"Service exceeds my expectation"
Excellent buying experience, products are nicely crafted. But the gift box is not so presentable.
Execellent in Service. Prompt action. The only remark is that I seem could not enjoy the discount as member when doing online purchase. Why there is such double standard when I have such privilege at the outlet buy not online purchase?!
My company had an event which require a corporate gift (ornamental plate) in Japan within one week. Royal Selangor worked closely to made it happen in a short period of time despite having a national holiday in between the week frame. Special thanks to their e-commerce team (Mr.Mark) and Royal Selangor design team who gave a spectacular service to help out in paper tracing my desired design on the plate and deliver it to Japan in a very short period of time. I highly recommend Royal Selangor to anyone who is seeking a solution for corporate gifts.
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About Royal Selangor
In 1885, a young pewtersmith named Yong Koon arrived in Malaya from the Chinese port of Shantou, armed with little more than a set of tools and a determination to succeed. Today, Yong Koon's humble enterprise is Royal Selangor, the world's foremost name in quality pewter. Headquartered in Kuala Lumpur, Malaysia, Royal Selangor has standalone stores in top retail capitals around the world, including London, Hong Kong, Singapore, Beijing, Melbourne and Sydney. Royal Selangor products are also carried by top department stores such as Wako in Japan, Harrods in London, and Hudson Bay in Toronto. Royal Selangor;s designers and artisans continuously expand the limits of pewter design while staying true to their heritage of craftsmanship. Joining them on this journey are like-minded design collaborators such as the award-winning Erik Magnussen and Jamy Yang as well as cultural organisations such as the V&A (Victoria and Albert Museum).
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