Most recent Gravity Fashion reviews:
"The dress wasn't made correctly"
The shirt has to be altered because its too small, and it made differently than all the other bridesmaids tops, and the skirt is too large.
While I was deciding and shopping around, Gravity Fashion was very responsive with emails. Once the order was placed, not so much. Its been almost 2 weeks and I have sent two emails with no response on estimated shipping of my dress. Estimated ship date was July 11th and I still do not have a status of the order.
This is my first experience with gravity fashion and I must say their service is astounding. Their staff is very polite and responds in a timely manner. They go above and beyond to satisfy their customer needs. I would recommend them to anyone. Quality is excellent! Keep up The good work guys.
"One of my dr"
One of my dresses did not come how it looked on the picture.
"They are quick to respond to questions..item fits great .."
Will recommend to anyone..item are made after placing orders so thus take a little while to receive ..
Great customer service, fast shipping. Would definitely recommend.
I wanted to let you know that we have received the 3 saris and 1 lehenga that we ordered and we are happy with our order. Thank you for your help throughout the process.
"Fast shipping, satisfactory quality"
Very prompt delivery of dress from India to the UK, including stitching! good value for money and quality of the product. colour was slightly different to that seen on my phone, but still flattering. Fitting was perfect, but neckline lower than normally used to. Stitching was professional and would definitely be ordering from this company again.
"Good Service and quality"
I would like to thank u very much for ur quick responses in dealing with my requests....I have received both of the items that I ordered with ur company and very satisfied with the stitching of the blouse and kameez...it was as I expected. thank u for ur great service and ur reassurance of the items to be delivered to me as expected.
I read some of the reviews and wondered if gravity fashion paid people to write some of these reviews as it describes an entirely different experience to one I have had. I have been advised twice that my orders will be shipped and received by a certain date (latest being 17 June) but both times it failed to arrive! I cancelled one item from my order on 31st May and was advised the same day that my refund will be processed within 72 hours, almost a week later no refund has been received, and no reply to my emails to Hiren chasing this issue twice. I then receive a request from Parnav to upload feedback on trusted pilot/ trusted company (apparently because my orders were processed and shipped) so I raised my concern regarding the lack of refund and as yet no items had yet been received (Hiren to date failed to respond to my emails!). I was told that my refund would be processed within 24 hours and my remaining items will be received by me latest 17 June (I was told this on 10 June) more than a week later no refund has been received (now ongoing since 31st May, and no items arrived on 17 June either. I emailed Parnav and Hiren on 19 June - cancelling the entire order and informed them I'll be pursuing refund via PayPal to get my money back (which was a substantial amount!), as both staff have failed to respond to my latest emails. I would implore customers (especially from the UK as that has been my experience) to think twice before placing orders Gravity-Fashion as the company has proved to be totally unprofessional, unreliable and not trust-worthy!
Hiren was great to deal with from the start! Although I experienced minor issues and delays through the process, Hiren took charge and helped me through the process. Thanks for great quality and fit customized outfits! Look forward to purchasing from Gravity Fashion again.
"Glad to help"
Excellent company. Will Help any time you need.
I just wanted to say thank you for the new blouse you sent and for sending it so quickly. I am happy with it. I am also grateful that you have refunded me for the anarkali suit - I really appreciate this.
I received my order today and in very good time. I wanted to send you this message to say how impressed I am with the outfit and the overall service provided by Gravity Fashion. The outfit fits perfectly and is of a very good quality. This was my first time ordering such an item online and was naturally a little anxious, more so because of the limited time frame. Having now received the product, I have to say that I would not hesitate to order with Gravity again. I have already recommended the company to family and friends. Thank you for providing a great service Hiren, you responded to my queries quickly and efficiently.
I ordered my outfits from Gravity customed-stitched and NONE of my outfits fitted properly. I was disappointed to discover my items were CHEAP QUALITY compared to the website pictures. I spent more money repairing the items with another tailor. I requested them to replace the pants to one of my outfits, which they agreed to but never did. I patiently waited for weeks, their contact person Pranav kept promising to send the replacement pants, which I never received. I'm truly disappointed in their product quality and that Pranav has LIED TO ME about my pants. I will never order here again and would advise others to purchase elsewhere!
It's has great beautiful clothes❤️, Very amazing and the prices are great
This company is amazing. Great response time, works with you every step and the quality of the clothes were great. Met my deadline for the event. I highly recommend this company for ethnic wears.
Brilliant service. One to one contact with designer by email for any extra details to be given. Converted the lahenga choli into a modrst bridal wear for my special day.. best feeling to bring a smile to your soulmate.
No receipt or confirmation sent to her email. Items promised for delivery 5/5/17.
"all our bridesmaids dresses looked different."
It was supposed to look the same
Perfect reception of our parcel yesterday on Belgium, Mr Pranav will recognize us ... Magnificent sherwani and inner, a superb work of embroidery !!! Our sincere congratulations go to the whole team for this meticulous work which requires time and patience. An address that we recommend you for its know-how and its kindness. An exceptional design and a great proffessionalism. Friendships of Fabienne and Rudy.
"Great shopping experience"
They keep in touch each step of the way. Products are of high quality
I received both my items within 4weeks of placing my order. After taking my size via whats app, the fitting was perfect! I was Updated via what's app at each and every stage. I was also sent my tracking details. I can not fault this company!
"Design and materials were very close to what appeared online."
I ordered a Sherwani online, the process was seamless. I tried contacting customer service a few times with no response, however, I realized there is a significant time difference between India and Canada. I received responses to my inquires in a timely manner. About a month after my initial order, my item was received. The materials and color matched the online pictures 95% , it was pretty close. The quality and workmanship was at about 90%. Upon close inspection there were a few jagged edges/stitching. There was also a few spots where the threads of the garment was pulled/snagged. These were minor issues and can only be seen through detailed inspection. I also ordered a size 40, but it’s on the tighter end, luckily I can have the buttons moved to adjust the fit. I was skeptical ordering online but in the end I am a satisfied customer, and I recommend Gravity.
I have bought 6 customs made outfits from Gravity Fashion, all made beautifully, fitted and to my specifications. This company delivers what it promises customers. Pranav and his dedicated team truly lived up to my expectations. I am delighted with each of my outfit and can't wait to wear them. Through out the process I was kept updated, I was even sent sample materials all the way to the UK for approval. Now that is what I call first class customer service. Mishika is the fashion designer, who helped me with the details of my outfits, advising and guiding me. I cannot sing enough praises of Gravity Fashion. This is by far the best Indian company I have come across and will not hesitate to purchase from them again. Highly recommended company. Thank you so much Pranav, Mishika, Hiren and your dedicated team of highly skilled workers.
"Prompt customer service."
The dress originally ordered had some problems with stitching, so they were able to replace another outfit without wasting too much time.
Quality awesome!!......stiching perfect..and above all parnav z really v v helpfull!!!
"Great Service and Awesome Clothes!!!"
Shall definitely try again and shall also refer this website to all my friends!
Ordered a designer saree from USA. Got it delivered at my door on the 7th day. Mr Patel was in touch constantly updating & enquiring. The saree looks just like in the pictures posted. Haven't worn it yet. But so far....Very happy Customer.
"Wow! I'm still stunned by their customer service. Fast!!!!"
This is the first company that I worked with that took pride and time to help me. They were very efficient and worked with me ever step of the way. I'm happy with my purchase and quality. Thanks!! I will be recommending and purchasing again from here.
I ordered a lehenga saree and it was really beautiful. I also got my blouse stitched and it was a perfect fit. Although I thought the colour would be orange but it was more between yellow and orange, yet it still looked amazing. Really appreciate the great service and communication from Mishika and Pranav very helpful. Thanks heaps
Great products, customer service and communication. I've ordered multiple outfits over the past few months and has never had a problem. Thanks Gravity Fashion for always being so reliable!
I wanted to get Indian outfits custom made. I live in the UK and over here the outfits are extremely expensive and out of my budget. Hence I browsed several Indian shopping sites online and came across GravityFashion. I spoke with Pranav, who is a very polite gentleman and was very helpful in guiding me on making my order. So far I have ordered 6 outfits including lehenga cholis, patiala suits and anarkali suits and I am absolutely delighted with all my purchases. I am waiting to receive my 6th outfit soon. All my other outfits were made to my specifications and fitting. It can be daunting for someone to order abroad, but this company was very prompt in taking all the measurements, and they also went out of their way in sending me all the sample materials to choose from and give the final go ahead. I was updated throught the process and Mishika who is the fashion designer is a great asset to the compoany. She is in charge of the design and tailoring from begining to the end. All my outfits arrived safely and well packaged with DHL. Out of all the companies I have dealt with online, GravityFashion is the best and they deliver what they promise the customers. I would also like to thank Hiren, part of the team. A great big thanks to all the team, including the people who did the painstaking hand embroidery, and the tailors. I would highly recommend GravityFashion to anyone either here in UK or anywhere in the world who would like custom made outfits at affordable prices. So, what are you waiting for! grab the phone and place your order.
Really happy with the service and outfit., Thanks to Hiren
"Top notch services"
Gorgeous products, amazing customer service & fast shipping. Very satisfied!
"stuff quality is very poor"
service is good i mean on time but the stuff quality is very very poor
I ordered online from Singapore and was a bit skeptic as i ordered a custom made Sherwani and it was for my wedding. But took a chance to purchase it. I was really surprised when Pranav from Gravity fashion kept in contact and answered all my queries sincerely from my purchase till i received my orders. And to my very surprise, I was really spell bounded with the purchase i made, especially with the quality of the material, the stitching and the fitting. A very sincere and special thanks to Pranav and the team who has provided me with a good customer support and a great wear. Thank you once again.
"Excellent customer service and delivered as promised."
Excellent customer care and quality product . Timely delivery . Will highly recommend .
I Purchased one Lehenga, The way it got delivered, It was not in proper way. I will suggest Grafity fashion, Please provide some box or cover so that I can keep Lehenga/Sherwani in proper way.
"Fantastic service and quality product & fastest delivery"
Fastest delivery turn around ever & great quality product.
Very efficient and accurate with measurements. Would highly recommend them.
Excellent, prompt service to the fullest satisfaction!! For the JOY of wearing beautiful Saree or dress,to be apple of your dearone's eyes and others' envy!!
I was so reluctant before placing the online order for two lehengas. However, as soon as my order got processed I heard from the team and they were so helpful. I just received my order and was o pleased with their work. Amazing quality of work. Team gravity you guys rock!!
Good quality material just if slightly more work is to be done on finishing as designs are still not clean. So, some improvement required. But still, God bless you all.
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About Gravity Fashion
Hi, My name is Sunil Kapoor co-founder of Gravity Fashion. We trust that customer trust us, they purchase goods from us without physically seeing it. And we honor their trust. We respect our customers and their expectations, we do our best to meet our commitments because so many reviews can not go wrong. If you are looking for trustworthy Indian seller to purchase Indian clothing or you want custom made dress for bride, groom or entire family, you can trust on us. Read detailed reviews from: Teash has written about her multiple orders, Aneri, Sadik, Henal, Shahnaz, Hardeep, sorodjenie, Kamal, Anjanie and so many other customers. Non of our reviews are edited or influenced. We do not offer incentive or offers to leave reviews. Our customers leave feedback and reviews as they like and it is un-edited because we believe in transparency and honesty. We understand we made mistakes, we stitched outfits wrongly, we might have not been able to deliver your expectations, but our customers are so wonderful people they tell us and give us an opportunity to improve. We are so blessed that we are enjoying our journey into online fashion just because of our customers who trust us so much. Indian fashion industry specially online selling is not developed yet. Dress sellers do not understand customer expectations, they dont know about customer service and support, they dont know english, they dont know how to communicate, they are not transparent. This is not only with fashion but entire eCommerce industry of India. When they get order of a a saree or punjabi suit or a sherwani or bridal lengha, they get money in advance, but they do not understand how much trust it is required for a customer to believe in you that without seeing physical goods, without calling you or in many cases without getting response from you they pay you. Therefore Gravity Fashion want to set an example to all these Indian Sellers about ethics in Online Selling. Our message to our competitors is: be transparent, be honest, put yourself in customer's shoe and finally be honest with yourself. I believe one day soon Indian Online Sellers will be well ahead in competition, they will understand ethics and provide great customer support, services and products as they used to think about a guest, ATITHI DEVO BHAVA (Guest is god). Indian Philosophy says treat your guest like a god, offer what you can, expect nothing. Be honest and to be yourself to the god. Because they do not visit you frequently. And there are more than millions of gods, how many you can have an honor to serve :) For us at Gravity Fashion each customer is like ATITHI (Guest), we love all (gravity nature), and dont love few (human nature) as you can understand ;) We trust you, we believe you and we want you to believe in us too. Thank you so much for reading such a long profile, I appreciate it. You can reach me at sunil [at] gravity-fashion.com for any assistance you need. Have a wonderful life Sunil Kapoor Gravity Fashion
Gravity Fashion's address
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