Most recent Gravity Fashion reviews:
"Design and materials were very close to what appeared online."
I ordered a Sherwani online, the process was seamless. I tried contacting customer service a few times with no response, however, I realized there is a significant time difference between India and Canada. I received responses to my inquires in a timely manner. About a month after my initial order, my item was received. The materials and color matched the online pictures 95% , it was pretty close. The quality and workmanship was at about 90%. Upon close inspection there were a few jagged edges/stitching. There was also a few spots where the threads of the garment was pulled/snagged. These were minor issues and can only be seen through detailed inspection. I also ordered a size 40, but it’s on the tighter end, luckily I can have the buttons moved to adjust the fit. I was skeptical ordering online but in the end I am a satisfied customer, and I recommend Gravity.
I have bought 6 customs made outfits from Gravity Fashion, all made beautifully, fitted and to my specifications. This company delivers what it promises customers. Pranav and his dedicated team truly lived up to my expectations. I am delighted with each of my outfit and can't wait to wear them. Through out the process I was kept updated, I was even sent sample materials all the way to the UK for approval. Now that is what I call first class customer service. Mishika is the fashion designer, who helped me with the details of my outfits, advising and guiding me. I cannot sing enough praises of Gravity Fashion. This is by far the best Indian company I have come across and will not hesitate to purchase from them again. Highly recommended company. Thank you so much Pranav, Mishika, Hiren and your dedicated team of highly skilled workers.
"Prompt customer service."
The dress originally ordered had some problems with stitching, so they were able to replace another outfit without wasting too much time.
Quality awesome!!......stiching perfect..and above all parnav z really v v helpfull!!!
"Great Service and Awesome Clothes!!!"
Shall definitely try again and shall also refer this website to all my friends!
Ordered a designer saree from USA. Got it delivered at my door on the 7th day. Mr Patel was in touch constantly updating & enquiring. The saree looks just like in the pictures posted. Haven't worn it yet. But so far....Very happy Customer.
"Wow! I'm still stunned by their customer service. Fast!!!!"
This is the first company that I worked with that took pride and time to help me. They were very efficient and worked with me ever step of the way. I'm happy with my purchase and quality. Thanks!! I will be recommending and purchasing again from here.
I ordered a lehenga saree and it was really beautiful. I also got my blouse stitched and it was a perfect fit. Although I thought the colour would be orange but it was more between yellow and orange, yet it still looked amazing. Really appreciate the great service and communication from Mishika and Pranav very helpful. Thanks heaps
Great products, customer service and communication. I've ordered multiple outfits over the past few months and has never had a problem. Thanks Gravity Fashion for always being so reliable!
I wanted to get Indian outfits custom made. I live in the UK and over here the outfits are extremely expensive and out of my budget. Hence I browsed several Indian shopping sites online and came across GravityFashion. I spoke with Pranav, who is a very polite gentleman and was very helpful in guiding me on making my order. So far I have ordered 6 outfits including lehenga cholis, patiala suits and anarkali suits and I am absolutely delighted with all my purchases. I am waiting to receive my 6th outfit soon. All my other outfits were made to my specifications and fitting. It can be daunting for someone to order abroad, but this company was very prompt in taking all the measurements, and they also went out of their way in sending me all the sample materials to choose from and give the final go ahead. I was updated throught the process and Mishika who is the fashion designer is a great asset to the compoany. She is in charge of the design and tailoring from begining to the end. All my outfits arrived safely and well packaged with DHL. Out of all the companies I have dealt with online, GravityFashion is the best and they deliver what they promise the customers. I would also like to thank Hiren, part of the team. A great big thanks to all the team, including the people who did the painstaking hand embroidery, and the tailors. I would highly recommend GravityFashion to anyone either here in UK or anywhere in the world who would like custom made outfits at affordable prices. So, what are you waiting for! grab the phone and place your order.
Really happy with the service and outfit., Thanks to Hiren
"Top notch services"
Gorgeous products, amazing customer service & fast shipping. Very satisfied!
"stuff quality is very poor"
service is good i mean on time but the stuff quality is very very poor
I ordered online from Singapore and was a bit skeptic as i ordered a custom made Sherwani and it was for my wedding. But took a chance to purchase it. I was really surprised when Pranav from Gravity fashion kept in contact and answered all my queries sincerely from my purchase till i received my orders. And to my very surprise, I was really spell bounded with the purchase i made, especially with the quality of the material, the stitching and the fitting. A very sincere and special thanks to Pranav and the team who has provided me with a good customer support and a great wear. Thank you once again.
"Excellent customer service and delivered as promised."
Excellent customer care and quality product . Timely delivery . Will highly recommend .
Fast delivery, which was not expected
I Purchased one Lehenga, The way it got delivered, It was not in proper way. I will suggest Grafity fashion, Please provide some box or cover so that I can keep Lehenga/Sherwani in proper way.
"Fantastic service and quality product & fastest delivery"
Fastest delivery turn around ever & great quality product.
Very efficient and accurate with measurements. Would highly recommend them.
Excellent, prompt service to the fullest satisfaction!! For the JOY of wearing beautiful Saree or dress,to be apple of your dearone's eyes and others' envy!!
I was so reluctant before placing the online order for two lehengas. However, as soon as my order got processed I heard from the team and they were so helpful. I just received my order and was o pleased with their work. Amazing quality of work. Team gravity you guys rock!!
Good quality material just if slightly more work is to be done on finishing as designs are still not clean. So, some improvement required. But still, God bless you all.
Stitching excellent and on time but courier service is terrible sorry to say.
"Quick Service !!"
Loved the quick service. And the product is of very good quality. Appreciate you guys !!
I liked this site... It is very nice if you need high quality indian dresses... I liked the dress i got.. Tge customer service is fast.. Shipping also and making of the dress was fast... They ship international with fast companies and with cheap prices... Will buy again.. Thanks
"A lovely item"
I am very happy with my Anarkali outfit. The delivery was speedy and straightfoward. The item is beautiful and fits me perfectly with the exception of the trousers which are too tight on the legs. This is not a problem however as the outfit is full length. It is beautiful fabric. Would not hesitate to recommend this Company as was a little nervous that a) it would fit and b) there would not be problems with delivery
They have an awesome service and the items are delivered before time. Very impressed with the actual item as it turned out better than displayed in the pictures on their website!
First thing I have to appreciate is the Customer service. They were very prompt and pleasant to work with. Would love to buy more stuff from them. I bought two sarees and they both were gorgeous. It was just like in the picture. They every moment made sure that I am happy about what I buy. The tailor is awesome to work with too. Will definitely buy on future too.
The customer service with direct communication by Pranav Patel in every order what is rare in online business but i am so happy with their service . I was so afraid at my first order.than after receiving that now i order regularly without any tension. Thanks to the Team for your nice service.
Thank you sooo much for your great work...the lehenga is looking better than on the pictures...the lehenga is the best gift for my wedding....thank you sooo much gravity fashion team
You are one of my favourite online shopping place Gravity fashion. I can always trust you in delivery date, quality and colours of the product. Many,Many thanks for yours outstanding service. God bless you...!!
Bought my wife an evening gown, it looks amazing, quality of stitching, fabric and design 1st class, excellent value for money.
Then are trustworthy and the product quality is good. Even the tailoring of my blouse is as per the design i wanted and they have delivered it on the stipulated time.
Gravity fashion is the designer boutique huge collections and good quality ..worth to buy.....if i ellaborate....it is the heaven where gals wish to be attractive.....and it shows there own personality......and i am the happy customer of them....
Ordered for bespoke lehenga choli. From the start of the procedure till the end, it had been a wonderful journey. All the samples and work was regularly updated. The team was kind to give a last minute changes and finally when i received it was jaw dropping gorgeous. Couldnt have asked for more. I have to give a special mention of the work from Pranav and Hiren. They are the strong pillars of the company (i personally feel Pranav has an invisible magic wand :). Now i am getting ready for the event with my Bollywood dress :) Thanks guys and keep up the brilliant work.
The saree choices were good. But they were so late to ship the bought products, it took nearly a month
"Excellent and Trustworthy"
Recently i bought few dresses from Gravity Fashion. and i am extremely happy with my purchase. I'd definitely recommend this site. The dresses turnout exactly like it was shown in the picture. and the stitching process is very thorough... Customer service deserves 5 stars. Shipping out of Indian is a tad bit expensive, but with more dresses the price was fair enough.
I was so exited to found Gravity fashion - it;s a high risk to buy Indian Clothes online and sometimes even in stores. Not finding great quality locally I check online and found Gravity a breath of fresh air at the beginning. I purchased 2 outfits as my first purchase! All custom made to be stitched. I gave them the right measurements. ( I am in the fashion business and know how to proper measure) It has not been stitched after my measurements! The first outfit was totally wrong, the front part of the garment was simply cut wrong! Impossible to wear, it looked like my body is not proportional and the centre buttons shifted to the right and make me look very bad dressed. The sleeves that is where the real issue is with Indian clothes and this company. I sketched how it actually needs to be stitched so it fits people right! The second outfit had the same issues with the sleeves. I could not get my arms in the outfit at all. They stitched 3 inches away from my measurements. Why I don;t understand. I wanted my money back - I had to go to a function and really needed the outfits. Now I had 2 outfits that were no good I received a refund and a free outfit in the similar price range. The customer service is good. I have been in touch with somebody and they offered to stitch an outfit for free to make up for the other two. Now with the last Free outfit I added 2 extra to the measurements to make it fit - they still did not wanted to stay away form the narrow unnecessary stitching method of stitching up the sleeves. I am glad this one fits at least! Lucky I ordered in time ( September) and I needed the outfits for November. I still needed to do shopping locally by the end of it. I don;t recommend to purchase items that need to be stitched.But do not let my experience discourage you.
I searched the internet for hours trying to find wedding accessories that were not available in the US, at a reasonable price. Gravity Fashion was my final decision and I am so happy with my choice! They have exceptional customer service and show real care when listening to my wedding needs (thank you to Pranav who was with me every step of the way!) This is my new go-to store for event accessories and outfits! Thanks again!
[ORDER #3050-05/03/2016] [ORDER #3656-08/24/2016] [ORDER #3871-10/11/2016] [ORDER #3924-10/23/2016] [ORDER #3968-11/1/2016] [ORDER #3983-11/03/2016] [ORDER #4314-02/08/2017] [ORDER #4354-02/20/2017]: With so many successful orders, this is my number one website to shop on! Exceptional customer service, products, shipping and communication. The members of Gravity Fashion strive to accommodate your needs and to keep you coming back at any cost!
I ordered a sherwani online and didn't check beforhand about the shipping time, so I was kinda bummed when I saw that it will take a while (that's normal, because the clothes have to be tailored and shipped from far away). But I wrote to the customer service and they helped me out, so I got the sherwani on the date that I needed it! And what can I say? I was stunned how good it looked when I first opened the package! Superb quality, and it fits my boyfriend so nicely! I haven't had high expectations, because the price was low, but what I received blew me away! I will order more from Gravity Fashion in the future! Good company with good quality and really good customer service!
"Excellent quality and responsive staff."
The quality of work on my lehengha was excellent. The staff was very responsive to my requests and the delivery was on the actual date communicated to me.
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About Gravity Fashion
Hi, My name is Sunil Kapoor co-founder of Gravity Fashion. We trust that customer trust us, they purchase goods from us without physically seeing it. And we honor their trust. We respect our customers and their expectations, we do our best to meet our commitments because so many reviews can not go wrong. If you are looking for trustworthy Indian seller to purchase Indian clothing or you want custom made dress for bride, groom or entire family, you can trust on us. Read detailed reviews from: Teash has written about her multiple orders, Aneri, Sadik, Henal, Shahnaz, Hardeep, sorodjenie, Kamal, Anjanie and so many other customers. Non of our reviews are edited or influenced. We do not offer incentive or offers to leave reviews. Our customers leave feedback and reviews as they like and it is un-edited because we believe in transparency and honesty. We understand we made mistakes, we stitched outfits wrongly, we might have not been able to deliver your expectations, but our customers are so wonderful people they tell us and give us an opportunity to improve. We are so blessed that we are enjoying our journey into online fashion just because of our customers who trust us so much. Indian fashion industry specially online selling is not developed yet. Dress sellers do not understand customer expectations, they dont know about customer service and support, they dont know english, they dont know how to communicate, they are not transparent. This is not only with fashion but entire eCommerce industry of India. When they get order of a a saree or punjabi suit or a sherwani or bridal lengha, they get money in advance, but they do not understand how much trust it is required for a customer to believe in you that without seeing physical goods, without calling you or in many cases without getting response from you they pay you. Therefore Gravity Fashion want to set an example to all these Indian Sellers about ethics in Online Selling. Our message to our competitors is: be transparent, be honest, put yourself in customer's shoe and finally be honest with yourself. I believe one day soon Indian Online Sellers will be well ahead in competition, they will understand ethics and provide great customer support, services and products as they used to think about a guest, ATITHI DEVO BHAVA (Guest is god). Indian Philosophy says treat your guest like a god, offer what you can, expect nothing. Be honest and to be yourself to the god. Because they do not visit you frequently. And there are more than millions of gods, how many you can have an honor to serve :) For us at Gravity Fashion each customer is like ATITHI (Guest), we love all (gravity nature), and dont love few (human nature) as you can understand ;) We trust you, we believe you and we want you to believe in us too. Thank you so much for reading such a long profile, I appreciate it. You can reach me at sunil [at] gravity-fashion.com for any assistance you need. Have a wonderful life Sunil Kapoor Gravity Fashion
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