Most recent Andaazfashion reviews:
Hi, this is Chanda Massey, your new customer, recently I have ordered couple of dresses, I have got the dresses on time, wonderful service. dresses are exactly the same as it displays'. I have been served by Mr Ashish and Mr Tarun. theses both gentlemen supported me online. I have no hesitation to say that Ashish and Tarun have made it very easy to put things in place for me. they have tremendous learning and implementation skills with no moment of inertia. therefor, they understand customers requirement and pass it on down the line with no gap. they have optimal team building and communication skills. it gives me a great pleasure to say that they are the one who built a large satisfied base for us I wish them best of luck in their all endeavours as professional as well as individuals. thousands of thanks. Ashish and Tarun. Regards Chanda Massey
Every time I have contacted them regarding a order or any enquiry they have been really helpful and answered all my questions.
Extremely happy with all my many purchases from Andaaz. The team there are great especially Ashish who helped me with any queries I had regarding sizes. Everything is made to a really good standard and quality. The delivery of items is fully tracked. I have received items to the U.K. Within 2 -3 days of being despatched.
We ordered 60 scarves for a dance school performance and throughout the process Andaaz Fashion were great, with good communication and fair pricing, and delivered within our timescale. Highly recommended!
"Very nice it fit perfectly"
Loved the finishing of product and was surprised at how fast it was delivered. I wore the outfit at a wedding and received many, many wonderful comments about how gorgeous it was.
Received my saree in less than 10 days and I am very delighted to see that it is exactly as shown on website, I mean same color, same design, no difference at all. Their customer service is very prompt. But it will be good if we get more discount on coupons for the occasions. But nevertheless, I trust this site.
The main thing about the company is that the staff i spoke to on the phone Mr. Tarun was very helpfull.. and assured me of the orders delivery. (i hope all their staff are co operative) The first best thing about the company is that it delivered when it said it would, even if it was a short notice. They kept their word. The second best thing is their 'neat' tailoring service. What iam dissappointed with was that the saree blouse was not stitched according to my instructions... even though it was stitched beautifully..it was NOT how i had requested. i have recommended this site to others and me too will order in future
They've been very helpful so far. I can't wait to receive my saree. I'll update m review then. Hopefully it stays positive.
My experience with this company was very good. My order was executed by the company well and reached the destination in time. I am very satisfied with the serviceds of the company.
Firs time buyer and I am very happy.The outfit was exactly as described and met my expectations. A good fit . Prompt delivery step by step up to date email/text informing of where my parcel was with option to change delivery date and further instructions. Thank you
Before ordering I asked via the chat if it was possible to replace the transparent fabric that covers the arms with a non-transparent fabric. The customer support assured me that it was possible and that i just had to leave a comment at the time of the order, which I did. But they sent me the dress without retouching, so I will have to retouch a dress that has already cost me 100 euros ...! If I knew it I would have ordered in another website.
"Clothes were perfect!"
The quality was great, fitting was perfect. I will definitely be ordering from the website again.
"Great quality great on price and on time delivery."
Helpful with the product and delivery really reliable would Recommend it to friends and family
"Service of Goods"
Everything is good except for the courier. The courier is not even phone or notify me once they have arrived at the premise as addressed. Please improve the said matter. Thank you.
"Did not deliver as promise"
I asked before ordering an anarkali when it would be delivered. I did not want to make the purchase until I had confirmation and I spoke to various chat representatives who promised I would receive the anarkali on time. And the weeding was today and I never received the anarkali!
"Doesn't look 100% like picture"
I ordered no1707 green. It looked ok except for the sleeves which was not transparent like the picture. I called customer service that said based on my Muslim name would not like transparent sleeves! It would be good to ask customer if they want alterations.
I have to cancelled my order last week because is not going to be deliver on time and that was the second time is being happening.
"very poor service"
Not at all happy with the service..Ordered a "ready to wear" churidar well advanced for my daughter's first holy communion. Item was not arrived on the said time so I enquired a week before the function. They said it will deliver on time but I find out the last day before my function it is not even dispatched from their workshop . Very poor service, giving dishonest information regarding the product status, impolite chats, "no please thank yous". Not at all trustworthy
I have just received my outfit ordered for my birthday party which has a Bollywood theme. I have owned many amazing outfits over the years but this has to be the most amazing outfit I have ever seen. The quality of the materials and the workmanship is second to none and I cannot wait to wear it. The only issue I have is with the delivery date which kept being put back but well worth the wait.
"5 STARS service"
Great company great delivery perfect sizes as described 1 of the best online sellers ever will shop again :)
I spoke to someone after reading the good reviews and ordered as far as I was aware the correct size outfits as i wanted them for Eid they areived four days before Eid which i was pleased about but after trying one outfit on it was very tight thought perhaps its the design but no all three are the same. When i messaged customer services to ask that how they can send something incorrect out after asking measurements and discussing sizes the reply i got was we have left plenty of material inside so it can be adjusted what is the point of asking for sizes if it has to be adjusted the whole point of buying a ready to wear outfit is to wear it. If it has to be adjusted especially when sizes are asked then i was better off buying material and getting it sewn. The lady at customer services said send it back after Eid and we will adjust it for you what is the point of that when i ordered the suits for Eid and also suggested i take one outfit to a tailor therefore spending more money on the outfit which tailor would have had time four days before Eid to take on another outfit i am very disappointed with the response from yourselves and i have three outfits which i paid good money for sitting here as no use to me. I know this review will never be published as you only publish good reviews or praise your company. I only bought outfits from yourself based on your reviews but i believe now those were false or you as a company put them up yourself even your response from customer services was very poor send the outfits back after Eid.
Garment even nicer than photo. Good quality fabric. Lovely stitching. However, I ordered size 42 - said to be UK size 16. I'm a size 14, but wanted the garment to be loose. Even going up a size, it's quite tight across the bust.
"very bad experience This time"
not good about courier service, and as well as which we gave u mesurement to stitch our dress is fully fit
"Quick, efficient and as on the website.,"
Ordered a top for an Indian themed party, it arrived quickly and is very good quality, would recommend.,
I ordered 2 suits online and did not expect them to look like the photo I had seen . I was very surprised ! Excellent quality , stiching and sizing . The suits look like the photo and after a small issue I contacted customer services who dealt with my query quickly and efficiently. Will be my number 1 choice for buying ready made suits . Thank you I can buy with confidence !
We can easily trust on their product quality and services . I had an size issue with my out fit and called them to return the dress they immediately called me and offered me a very easy and smooth process to get an exchange. Thank you Andaaz Fashion
I was in a conversation with Sara, she was so good, clear and helped me so much. I really can't wait to receive my items, as I have a wedding in Canada in Aug so fingers crossed they arrive quickly. Thank you again for your Help Sara. kind Regards.
"Order never arrived"
No email to confirm purchase, just took the money. When I asked why I was told my item was out of stock, still no communication from thrm about this. Were reluctant to agree a refund and still havent received it.
"Great place to shop from."
Dress arrived pretty quickly. Prices aren't too bad. Good range of plus size dresses with proportionate fitting. I rang customer service before ordering and the guy on the phone was helpful.
Have not yet received product. It's been 14 days. Called customer service. Asked to speak to manager. Said they would call back and offer 15% refund. No call back, no compensation. I had no saree for eid! Now you're asking for a review for a product I am yet to receive. Absolutely joke.
"Returns policy not clear, quality poor."
I purchased a sari and asked for the blouse to be stitched. There were no special measurements, just a standard size 34 inches. The blouse was a good fit but the quality of the sari was poor. The fabric was badly printed and there were pulled threads on it. I returned it the next day at my own expense following the instructions enclosed. I then received an e mail saying I couldn't have a refund as the blouse had been stitched, and that it would cost me £9.95 if I wanted it back! I phoned to complain and was told there was nothing they could do. I feel that the returns policy is very misleading and the quality was poor.
the size didn t match the sizing on the website so the outfit was far too big. I didn't get to wear it. shame.
I've ordered 6 suits from this company and it is great quality, lovely colours, great stitching and good quality zip. The measurement guide is perfect, and I'm always pleased to buy from Andaaz.
"great quality clothing"
delivery was good and the trouser/tunic suit was just as advertised - great value for money
Sizes run true to size. Order arrives in a timely manner. Very happy with the three initial Patiala Salwaar Kameez Style Suits Ordered.
Last time i ordered one n it was great but this time feel like very different thn showing on picture wanted to return but long process so i keep it
"The dresses were nice but there were a couple of delays."
I ordered 2 dresses and one of them arrived on time, but the other was delayed 3 times which was quite frustrating. However when the dresses arrived they were very nice and the 'chat' section of the website is very helpful. The customer advisors were very nice and helpful too. One other criticism I have is that, we were advised by the customer help team - based on our UK dress sizes- we should get size 36 s dresses, however that size was too big for us. I would give 3.5 stars if I could.
"This time I am very disappointed"
Can't wear my dress on eid because Andaaz didn't deliver on time
"Quality and excellent service"
Dress looks amazing and tailored perfectly. Could not be happier. Definitely recommend.
Excellent customer service. I love the custom size option, dress fits me really well.
"I like the Style"
Ordered from London, seems like down here, in our Asian market they did not update their clothes yet. I like nice elegant simple designs, i found something here for my wife. If they slightly lower the price then it would've been perfect.
Are you a customer of andaazfashion.com? Click here to write a review »
Buy Latest Sarees, Pakistani Salwar Kameez, Wedding Lehenga Choli, Ladies Kurti Tunic Tops, Party Wear Evening Anarkali Gown, Jewelry collection & catalogue of women ethnic wear and much more.
Lot LG 01(E), Kompleks Wilayah No. 2, Jln Munshi
3rd Flr, Regal House, 70 London Road Twickenham, TW1 3QS, Mid-Ex
What is Trustedcompany.com?
TrustedCompany.com is an open, review-driven community that connects consumers. Benefit from authentic customer reviews to assess a company's credibility and make smarter buying decisions. Learn more »
What is mediation?
This customer had experienced an issue and asked andaazfashion.com for help via the TrustedCompany mediation
andaazfashion.com has reached out to solve this customer's problem